Privacy Policy

Quanon Systems Limited is a Kenya-registered enterprise software and AI company based in Mombasa, Kenya. Our primary contact is info@quanonsystems.co.ke.

This policy covers our public website, client/partner portals, and business platforms we operate (including CanonPanel, CanonAI, and related applications), unless a product-specific notice says otherwise.

Account and profile data you provide when registering or being invited (name, email, company, role).

Commercial and support records such as invoices, quotations, receipts, subscriptions, and support tickets associated with your organisation.

Communications you send via contact forms, email, or chat, including metadata needed to prevent spam and abuse.

Technical logs such as IP address, browser type, approximate location derived from IP, and security events required to operate and protect the service.

To provide, secure, and improve our products and websites; authenticate users; process billing documentation; and respond to sales or support requests.

To comply with legal obligations in Kenya and other jurisdictions where we operate, including tax and accounting retention.

To detect fraud, abuse, and security incidents. We do not sell personal data.

We share data with trusted processors only as needed to run the service (for example hosting, email delivery, analytics, or error monitoring when configured).

Commercial payment capture for SaaS subscriptions may be processed on Quanon Platform under separate customer agreements; Canonsoft Primary records operational billing documents and may receive payment status projections via signed federation webhooks.

We may disclose information when required by law or to protect the rights, safety, and integrity of our customers and systems.

We retain account, financial, and audit records for as long as needed to fulfil the purposes above and meet statutory retention requirements. Contact and marketing enquiries are kept only as long as reasonably necessary to follow up and improve our services.

We apply industry-standard controls including encrypted transport (HTTPS), access controls, session security, rate limiting, and operational monitoring. No method of transmission or storage is completely secure; please use strong credentials and report suspected incidents promptly.

Subject to applicable Kenyan data protection law, you may request access, correction, or deletion of personal data we hold about you, or object to certain processing. Organisation administrators may manage user access within their tenant.

To exercise these rights, email info@quanonsystems.co.ke with “Privacy request” in the subject line. We may need to verify your identity before responding.

We use essential cookies for authentication, security, and preferences. Optional analytics cookies may be used when analytics providers are configured. You can control cookies through your browser settings; disabling essential cookies may break sign-in.

We may update this policy to reflect product or legal changes. Material updates will be posted on this page with a revised effective date.